Welcome to Oakland Tobacco Company. By accessing or using our website and services, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. Shipping Policy

Processing Time

Orders are processed within 3–5 business days, excluding weekends and holidays. Once your order has been shipped, you will receive a confirmation email containing tracking information.

Shipping Methods and Rates

We offer standard and expedited shipping options at checkout. Delivery times vary depending on your location and the shipping method selected at the time of purchase.

International Shipping

International shipping is available. Customers must email us at info@oaklandtobacco.com to confirm shipping rates and availability for their region.

Please note: All customs duties, taxes, or additional fees imposed by the destination country are the responsibility of the customer.

Lost or Delayed Shipments

If your package is delayed or lost, please contact the shipping carrier directly. If the issue remains unresolved, you may reach out to our support team for further assistance at info@oaklandtobacco.com.

2. Return Policy

Cigars
Return requests must be submitted within 10 business days of receiving your order.

If you are not fully satisfied with your cigar purchase, please contact us at info@oaklandtobacco.com to initiate the return process.

Approved refunds will be processed to the original method of payment within 14 business days.

Shipping costs are non-refundable

Merchandise

Return requests must be submitted within 14 business days of receiving your order.

Items must be returned in original condition and packaging to qualify for a refund.

Refunds will be issued to the original payment method once the return is received and inspected.

3. General Terms

Eligibility

By using this site, you confirm that you are of legal age to purchase tobacco products in your jurisdiction.

Modifications

Oakland Tobacco Company reserves the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting.

Contact

For questions or concerns regarding these Terms and Conditions, please contact us at:

📧 info@oaklandtobacco.com

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